SRI Bakers, Baking with Love !
SRI Bakers, H.no-1-36/1/12,
plot no.7 and 8 and, 8/A,
Padmaja Colony,
Patancheru – Chandanagar Rd,
Hyderabad, Telangana 500050
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Return AND Refund Policy:
What is the Return policy offered by SRI BAKERS?
No returns are allowed. However, if the product received is damaged/defective/Wrong, then please report the issue to our customer support team within 48 hrs of delivery.
You may choose one of the following:
Get the product re-delivered or Opt for a refund in the form of a gift certificate (refunded within 24 hours) or Refund in the original mode of payment (amount shall reflect in your account within 7-10 working days)
Can I opt for refund everytime?
We do not offer refund in the following cases:
1. If Cakes, Sweets or any other perishable items are delivered to an incorrect address provided by the sender.
2. If the recipient is not present at the delivery address provided by the sender or refuses to accept the delivery.
3. If product quality concerns are caused by improper handling of the product.
4. Cancellatiion/Modification request made within 24hrs for ANY order
When will the Refund amount get credited to the original mode of payment?
1. Online refund is credited directly to the original mode of payment which was used at the time of placing the order.
2: If your bank offers Instant refund or for payment wallets, then the amount shall get credited within 24 hours.
3: If your bank does not offer Instant refund, then the amount shall get credited within 7-10 working days.
What if amount is debited from my bank account/wallet but order not placed?
In case the order is not confirmed but amount is debited from your account but the payment is not received by us, an auto refund is issued in 24-48 working hours.
Payment Related
What payment methods can used?
FNP provides a wide variety of payment options ranging from cards to wallets. Below is a complete list of payment options that you can use at FNP:
Credit Cards
We accept all credit cards including Visa, Master, Maestro & American Express. We also accept all domestic & international credit cards
Debit Cards
We accept all debit cards including Visa, Master & Maestro. We also accept all domestic & international debit cards Internet
Banking
We accept net banking payments for all domestic accounts.
Wallets
We are continuously adding more & more wallets as payment options to help our customers. We accept payments through all major wallets including Paytm, Google Pay, Mobikwik etc.
Do you provide Cash on Delivery (COD) option?
No, we do not provide COD option for a simple reason that the sender of the gift (who buys the gift & is responsible for the payment) is invariably different from the recipient of the gift.
Can I apply the discount code after paying?
It is not possible to apply the discount code after paying. The discount coupon code or the gift certificate needs to be applied at the time of checkout in the ‘Order Summary’ section. Once the payment is made, the discount code cannot be applied against the same order.
My Account & My Cart
1. What is My Account?
2. Registering to the My Account service is free and allows you to recall your personal information when visiting us next time, making it faster to place future orders.
3. Once you have registered with us, you can sign in using your user name and password. We’ll provide you with an address book and a reminder section, to store your recipients details, together with a log of orders previously placed.
I forgot my password!
Don’t worry! We’ve got you covered. Here’s what you need to do.
Step 1: Click on the Profile icon
Step 2: Enter your registered Email address
Step 3: Click on “Forgot Password”
Step 4: Login using OTP (One Time Password), by clicking OTP link tab.
A message would be sent along with the OTP to your registered mobile number and email id. Using the OTP, you shall be able to reset the password for your SRI account.
Can I remove products in my Cart?
1. Yes, if you wish to remove a particular product from your Cart, click on ‘Manage Your Cart’.
2. You will be able to see all products in your cart. Click on the ‘Remove’ button next to the item you wish to remove from your Cart.
Is it possible to cancel the booking once made?
As the preparation note is sent to kitchen once the order confirms, no cancellations can be made on the booking cake the payment made will be added into your wallet where you can use for your next purchase
Order modification/Cancellation
1. Is it possible to modify my order or cancel it?
2. Delivery within 8km Radius: Your order may be processed by our store partner who would have already prepared it or via courier partner & it is in 3. Transit. Our customer support team will try their best to coordinate with the store or courier partner in case you wish to cancel or modify the order.
What are the modes of refund available after cancellation?
In compliance with the RBI guidelines, the refund amount shall be credited to the original mode of payment used at the time of placing the order. The refund shall be credited in your account as per the standard banking timelines.